Trending analysis through a balanced scorecard methodology is used to evaluate the level of performance of each practice relative to another based on patients served, costs, and support costs. The use of balanced scorecards as part of the strategic planning process in healthcare organizations is a best practice that delivers insights and intelligence that drives ROI strategies (Niles, 2010). This is certainly the case with the healthcare organization interviewed. 3. What are some of the most important practices or activities related to this function? What is your involvement?

Managing the underlying IT systems that make the reporting performance evaluation and improvement processes possible is the most important activity related to that specific function. As the acting CIO for the healthcare organization, the person interviewed must...

The have completely accountability and responsibility for keeping the entire IT systems supporting the healthcare organization up and running.
4. What experiences have been most beneficial to you for developing technical skills related to each of these functions?

From a technical standpoint, the most beneficial experiences have been the years spent in auditing and financial management with a large healthcare provider. Auditing each divisions' financial statements and tracking the transaction workflows helped to make the creation of these same process in my current company much easier. This person mentioned that having to analyze why a financial reporting process did not work in one division should him how it could be designed more effectively in a new